Bright-Circle is the fastest growing tech-support organization. The “secret sauce” of this success is our customer service and inspiring customer loyalty.
The core element that Bright-Circle practice to train its Apple Customer Support Team is mainly based on “How to deliver a great customer experience “ and make them experience a brand loyalty , irrespective of, whether our customer is an individual user or a small business retailer.
Our apple customer care genius support team are screened and trained with an experienced scrutiny process before they interact with customers.
What does our apple customer support team do actually ?
- They are trained to approach customers with warm personalized welcome.
- Politely probe them to understand the customer’s needs.
- Suggest customer-specific feasible solutions, address customer needs.
- They resolve concern issues.
- Then, conclude with an invitation to return.
Realizing that not all our customers are created equal, our apple customer support possesses genuine pleasure to serve. They encourage and put themselves in the customer’s shoes, being empathetic towards them.
So, anytime, if a customer is angry, disappointed or frustrated about the device related issues, then our apple customer care team practice “empathy” with them, following three F’s, i.e., FEEL, FELT, and FOUND. This approach disarms customer and consider making the purchase of apple devices. Such practice focuses on value creation, in real terms.
The customer-care team helps people enrich their lives, making them feel better. With a value creating mind-set, we prove a complete service overhaul. We support the customer with service that’s right for their apple device, creating value beyond transaction.
With our consistent incremental improvements, we visualize the future need of the customer, proactively. Our such proactive approach makes us stand out from the crowd. A complete rethought on the issues, solving customers problems, we are making technology available and accessible for every age and demographically approachable.